Key Performance Indicators Healthcare Dashboard Templates
To drive performance improvement, a management dashboard should be a collection of child dashboards. The first key is the most essential to develop a successful management dashboard. Most organizations approach executive dashboards as a top-down effort.
This bottom-up approach provides an aggregated breakdown of key metrics from across the business. The high-level reports produced lack a description of the underlying measures or even the dashboards that support them. A centralized group of analysts searches the information and compiles statistics around the KPIs that the manager team is tracking.
However, the person responsible for the LOS metric has virtually no insight into how the data questioning the CMO was collected and reported. It separates the people responsible for optimizing the performance of your measurement process. In an effort to interpret the details, the whole process of forwarding emails starts over.
Analytical tools are lacking, so digging deeper into the information to determine the cause is a challenge. Ultimately, the given solution provides little meaningful insight because the team only creates one report in response to one question for any given moment. The result is a cobbled together random response that may or may not reflect the actual situation.
An efficient management dashboard methodology is certainly one in which the departments responsible for your metric vet approve the metrics and merge them into the executive version. To avoid the fireplace, executive dashboards must be built from underlying department dashboards. Plus, it ensures there are supportive dashboards for department leaders to dive into the information, understand their metrics, and how best to reach them.
This eliminates any gap between upper management and the departments responsible for performance improvement. In the case shared above, the CMO knew who to contact to understand the LOS data. The second answer to setting up successful management dashboards is clear ownership and responsibility for every measure tracked.
In most companies, a centralized analyst collects all data elements and provides the KPI metrics to the management team. In healthcare organizations, however, responsibility for performance has never been well defined for some measures. This ownership question goes along with the use of underlying dashboards to give the manager a dashboard.
In the event that a particular measure is of concern, there is no clear ownership, so the issue is never answered and potential insights are not discovered. Each dashboard owner responds to executive inquiries and proactively monitors the information to ensure performance around the measure is improved. Each child dashboard has a designated owner and accountability for each action is well defined.
Executive dashboards become increasingly complex over time. The third key to a successful management dashboard is to create a sustainable process. On the other hand, they add them.
Supervisors become comfortable seeing a number of measurements on a regular basis, and they rarely drop measurements using their dashboards. This decentralized model ensures that the owner of the Excel dashboard, who best understands the information, is responsible for integrating data into the management dashboard. To ensure that sustainability owners from the underlying reports are responsible for completing the manager dashboards.
And stick with it. Create a simple framework that your individual dashboard owners can use when consolidating their data in the admin dashboard. Some of our own clinics wanted their data to be disclosed in a different way than other clinics, so we granted that request.
For many years I worked in an academic clinic where we did not have a standard platform for presenting measures to managers. We are done juggling multiple frameworks for displaying data to the management team. The end result was that each size experienced a different feel and look. The approach was a maintenance nightmare.